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Peoplecert ITIL Foundation (Version 5) Sample Questions (Q42-Q47):

NEW QUESTION # 42
When is the earliest that a workaround can be documented in 'problem management'?

Answer: D


NEW QUESTION # 43
Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?

Answer: B

Explanation:
Continuous delivery is an approach in which software is built and tested in a way that ensures it is always in a deployable state, allowing it to be released to production at any time once the team makes the decision to do so.


NEW QUESTION # 44
A team is developing a new digital service. Instead of delivering all features at once, they release a small set of features, gather user feedback, and adjust the next release based on what they learn. Which ITIL Guiding Principle is the team applying in this situation?

Answer: D

Explanation:
The team is applying the guiding principle "progress iteratively with feedback," so option C is correct. ITIL recommends moving in manageable steps rather than attempting to deliver everything in one large release. By releasing a small set of features first, the team reduces risk, gets faster learning, and avoids investing heavily in assumptions that may prove incorrect.
Gathering user feedback allows them to refine priorities and make the next release more valuable and relevant. This principle is especially useful in complex or uncertain environments where needs may evolve and outcomes cannot be perfectly predicted in advance. While focus on value and collaboration are also important here, the clearest principle illustrated is iterative progress supported by feedback. It helps improve adaptability, responsiveness, and overall service quality.


NEW QUESTION # 45
Which of the following is a key success metric for the 'acquire' activity?

Answer: D

Explanation:
A key success metric for the acquire activity is the quality of the resources and services outsourced from suppliers, so option B is correct. Acquire is concerned with sourcing and allocating the inputs needed for value creation, including third-party services, components, technology, and other resources. Success therefore depends not only on speed and efficiency, but also on whether what is acquired is fit for purpose, reliable, and aligned with needs. Incident counts are more relevant to operate or support. SLA performance is more relevant to live service delivery. Negative impact of changes is more relevant to transition and change-related activities.
ITIL views acquisition as a strategic and operational capability that supports the wider lifecycle.
Poor-quality acquired resources create downstream problems, so quality is a strong and appropriate success measure.


NEW QUESTION # 46
Which set correctly lists the components of the ITIL Value System (VS)?

Answer: A

Explanation:
The correct components of the ITIL Value System are guiding principles, governance, value chain, management practices, and continual improvement, so option D is correct. The ITIL Value System provides the overall model for how an organization ensures its products and services create value in a coherent, aligned, and adaptable way. The guiding principles provide universal recommendations for decision-making. Governance ensures direction, evaluation, and monitoring. The value chain defines the high-level activities used across the lifecycle.
Management practices provide the capabilities needed to perform work. Continual improvement ensures that the whole system evolves and remains effective over time.


NEW QUESTION # 47
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